TERMS & CONDITIONS
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I'm so delighted to be working with you! Please don't hesitate to contact me if you have any questions. Let's Capture Your Style!
Please read the following Terms and Conditions, prior to engaging izennah.com. Signing the quote to initiate the project implies acceptance of these terms. izennah.com reserves the right to modify current Terms and Conditions.
ACCEPTED FORMS OF PAYMENT
izennah.com accepts Direct Deposit in Australian Dollars to Izennah Hogan Commonwealth Bank BSB 06 2000 AC 1414 2567
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CANCELLATION
The Client has the right to cancel the project. In the event of cancellation, ownership of all copyrights and the original artwork shall be retained by izennah.com, and expenses already incurred, shall be paid by the Client. The Client will be invoiced for the work carried out so far.
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CHANGES
Please request changes by email. If work must be re-done because an incorrect brief has been supplied by the Client, or the brief changes in any way, changes will be made at the established hourly rate.
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CONFIDENTIALITY
Personal information and private company information will be covered by the Australia Privacy Act
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Each party shall protect the Confidential Information of the other party against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.
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CONTENT
If the project requires the Client to provide or prepare information, documentation, images or otherwise, the Client accepts that delays in delivery from the Client to izennah.com may result in the project taking longer than estimated. izennah.com will aim to meet the Client’s deadline at all times, however, if a deadline is pushed forward by the Client, this may incur additional charges to complete on time.
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COMPLAINTS PROCEDURE
Should you experience any problems please don’t hesitate to contact izennahhogan@gmail.com or 0427 532 387
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COPYRIGHT
On izennah.com receiving the final payment for a design in full, the copyright to the design is automatically transferred to the Client. The grant of any license or right of copyright is conditional on receipt of full payment.
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izennah.com may display all designs released to the public domain in website portfolio, and for the purpose of marketing or advertising of services, on or offline.
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All preliminary work and materials produced by izennah.com for the purposes of developing any work remain the sole property of izennah.com (excluding materials supplied by the Client). By approving any final work whether verbally or in writing, the Client assumes the responsibility for the subsequent usage of the chosen work. izennah.com retains the right to re-use any original material that does not form part of any final approved work.
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All work supplied by izennah.com is believed to constitute original work, and is prepared in good faith that it does not infringe the rights of any other party. izennah.com cannot provide an absolute guarantee that any specific works do not infringe upon existing third-party rights, inadvertently, by coincidence or otherwise.
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izennah.com cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the Client and may refuse use of any such material unless proof of permission is provided.
izennah.com is unable to guarantee that any work supplied to the Client is suitable for any particular purpose and would strongly recommend that the Client conduct relevant research prior to the approval of any prepared work.
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FORCE MAJEURE
Force Majeure Event shall mean any event arising which is beyond the reasonable control of the affected party (including any industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, civil riot or war).
A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under this agreement shall forthwith notify the other and shall inform the other of the period for which it is estimated that such failure or delay will continue. The affected party shall take all reasonable steps to mitigate the effect of the Force Majeure Event.
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LICENSING
Any design, drawing, illustration, concept or code created for the Client by izennah.com, is licensed to the Client on a one-time only basis and may not be modified, re-used or re-distributed in any way or form without the express written consent of izennah.com. In the event of multiple proposed designs being submitted to you, the Client, for selection, the one design selected is deemed by Izennah.com as fulfilling the contract. All other designs remain the property of izennah.com, unless agreed in writing that this agreement has been changed.
LIMITATIONS OF LIABILITY
Neither party shall be liable to the other for any loss of profit, anticipated profits, revenues, anticipated savings, goodwill or business opportunity, or for any indirect or consequential loss or damage.
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OVERDUE INVOICE FEES
An administration fee of $20 will be charged if payment is not received by the due date of invoice. If an amount remains outstanding 4 weeks after its due date, 20% of the total cost of the project will be added for each month it remains.
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PAYMENT
For projects quoted $1000 or more, a 50% deposit, must be paid upon project acceptance. Deposits are nonrefundable and work will commence once the deposit and a bank transfer receipt has been received by izennah.com.
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PRINTING
The Client must approve printed proofs prior to final artwork being sent to print. Print coordination fees will be charged at between 10% - 20% of the print costs dependant on the complexity of the job.
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PROOFING AND APPROVAL OF FINAL ARTWORK
The Client is responsible for proofing all artwork and content thoroughly. izennah.com accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production.Any changes made to a project after the Client has approved any final work, whether verbally or in writing, and reprinting costs, will be billed to the Client.
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QUALITY OF SERVICE
izennah.com will perform the Services with reasonable care and skill and in accordance with generally recognised commercial practices and standards in the industry for similar services.
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QUOTES
izennah.com has the right to re-evaluate a quote based on any additional work required by the Client. The Client will be notified of any additional costs that may occur before any additional or overtime work is carried out.
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SHORT DEADLINES
Project Deliverables with deadlines of less than 24 hours will be subject to schedule capacity and will incur a 50% hourly rate surcharge.
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SUPPLY OF CONTENT
The supply of content and images or media files is the responsibility of the Client.
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SUPPORT
All Clients accept that by requesting any support either through phone or email, they are liable to charges at my hourly rate whereby a minimum charge of 15 minutes will be applicable to cover administration costs.
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Support includes, but is not limited to, updates, fixes, changes, phone support, email requests, consultations and meetings (other than first free consultation).
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TRAINING
If training is required by the Client for use of the products or materials provided by izennah.com, this will be invoiced at the established hourly rate.
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YOUR PRIVACY
I do not share or sell any Client details with third party companies, without express permission and I will only email or contact you regarding work related matters.
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WARRANTY
izennah.com services are provided without warranty of any kind, either expressed or implied. Refunds cannot be offered.
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WEBSITE OR SYSTEM ERRORS
When a web project has been delivered and approved, the Client will have a 30 day maintenance period where izennah.com will address any reported system errors or bugs free of charge. After this period any required maintenance will be billed at the hourly rate.
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WEBSITE MAINTENANCE
It is recommend that all websites are serviced regularly and maintained. izennah.com can provide a maintenance service if required. This is billed at the standard hourly rate or an agreed monthly/annual contract.
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Last Updated 5 November 2016
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